IT Support Specialist


IT Support Specialist

Posted – 4.28.22

Responsibilities and Duties
IT Support Specialist main duties include:
  • Installing software, answering day-to-day questions, conducting training & supporting users with software related problems

  • Diagnosing and troubleshooting software and hardware related issues

  • Serving as the first point of contact for IT support within the organization

  • Work with vendors to install software upgrades and test new releases

  • Supporting the existing production labeling system, label printers (Datamax), and being able to create label templates using a labeling software (Experience w/ Codesoft and\or Label Matrix is a plus)

  • Installing peripherals such as network printers & scanners

  • Assist in maintaining the digital surveillance system

  • Inventory control for PC\IT related parts

  • Regularly maintaining & updating technical documentation

Required Personal Skills
  • Excellent customer service skills and a strong desire to help people

  • Excellent oral and written skills

  • Ability to work independently as well as part of a team

  • Ability to work on multiple projects at once

  • Accustomed to learning new skills and software

Qualifications and Skills
  • Bachelor’s degree in Computer Information Systems, or related field.

  • Have at least 4 years of experience installing, configuring and maintaining hardware
    components in a network infrastructure

  • Understanding & Implementation of PC hardware and software troubleshooting

  • Experience with supports users on both Apple & Microsoft products

  • Experience with labeling programs such as Codesoft and\or Label Matrix

Personal Info

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